The Texas burger company is ready for any feedback you may have through their online survey at www.whataburgersurvey.com to get a better understanding of their operations across the Southern part of the USA.
With over 750 locations and approximately 23,000 employees, Whataburger looks to loyal customers to better understand how their fast food restaurants can improve. Whether you purchased a burger and fries, or a milkshake, your feedback counts.
Completing the online survey takes approximately 6 minutes, and is handles through Service Management Group. Upon completion of the survey, you will receive a validation code which you will need to write down on your receipt. Then on the following visit when you purchase a medium fries or a drink, you will get a free Whataburger original sandwich.
Below is a simple step by step list with examples of questions you will be asked along with the starting page you will see once visiting the site.
First visit www.whataburgersurvey.com where you will see a similar image to the one above to get started.
Insert the 16 digit code found towards the bottom of your receipt.
Next choose what type of service you had whether it was drive thru, dine in, or carry out.
Next rate a general question about overall satisfaction on this visit.
Respond with a Yes or No answer on whether you customized your order in any way.
Answer whether your order was repeated back to you, and if you were thanked before completing the order.
Now your response on the following questions are in regards to the food itself. Was the portion size, the employees ability to accommodate special requests on food items, the taste of your food, the temperature of your food, and the friendliness of employees satisfactory. Choose the option from Highly satisfied, to highly dissatisfied to respond.
Were you satisfied with the variety, accuracy of your order, the amount of time to receive the order after it was placed, and the overall value for the amount of money you spent?
If there was any problem during your visit you can answer with yes on the following question, and then go on to describe the issue and whether it was resolved. If there was no problem just enter no, and move on with the Whataburger survey.
Now answer whether you would likely recommend this Whataburger to a friend within the next month or if you would return to it personally and order more food.
Now you can enter some comments about your visit and tell Whataburger what you were happy about with your food. You can also add any details that are of serious concern with your visit as well. the more detail you add the better.
Now you will be aksed for further detail about questions that you may have responded with being unsatisfied.
Answer next the main reason for visiting Whataburger. The listed options are, speed of service, quality of food, convenient location, friendliness of employees, and recommendation from a family or friend.
Below that you will be asked about what has influenced you to select an item. The following options are, advertisement, prior experience with an ite,. social media message, coupon or promotion, recommendation by someone else, and other.
Now answer what products you have seen within stores. The list includes Peppercorn Ranch, Mayonaise Bold BBQ Sauce, Honey Mustard Sauce, Honey BBQ Sauce, Mustard, Creamy Pepper Sauce, Jalapeno Ranch, Ketchup or the option to say you have not seen any of these products.
Now be more specific and answer the exact item you purchased. If it was a kids meal, then specify that. The following questions will be geared towards the exact item you chose.
The following questions will ask about how many times you have visited Whataburger, if this was your first visit, and if you have visited previously, how long ago the last visit was.
Now indicate and confirm your age, gender, annual household income, and choose a category you would place yourself along with your zipcode.
Next are some social and promotional oriented questions. Answer about whether you follow Whataburger on Facebook, would like to receive any promotional information from them through email.
Now the last page appears with your validation code along with other valuable links and resources from the Burger company that you may want to use. Here is a show below of what you might see upon completion.
During the survey, there was an option to share comments about your visit. Below is a sample of what one customer shared with Whataburger.
One of the tough things about your fries, is how quickly they get cold. There has to be a better way to insulate them, or come up with a thicker fry that holds in better heat.
Now make sure to save your receipt and bring it in with the validation code on it to get your free Whataburger. Remember that there may be limitations based on location.